Best Companies to Work For: Magoosh
If there’s one phrase that employers should keep out of the workplace, it’s “if it ain’t broke, don’t fix it.”
We’ve all heard it before — some of us have even muttered it — but try to think about it in the context of your company’s culture and values. It probably doesn’t apply to your vision for your company; it certainly didn’t apply to Magoosh and their ambitions of building a strong company culture.
Magoosh, an online test prep company that teaches students through video explanations and lessons, had recently renewed focus on improving their organizational culture and values. But they didn’t have a way to measure the impact of their changes.
Bhavin Parikh, CEO and Founder of Magoosh explains:
“One of our core values is Data [is better than] Intuition. I needed data.”
How Magoosh Gains Employee Data
Magoosh wanted the data to come directly from their staff. So they started sending out anonymous surveys on a weekly basis as a way to foster open communication and capture employee feedback. The responses generated by the surveys showed Magoosh which areas of the company needed improvements, such as how and when to communicate updates to the team.
“The feedback made me realize that I also needed to manage communication better overall,” Parikh said.
Now, Parikh and the operations manager review the feedback they receive on a weekly basis, making sure to address sensitive issues brought up by employees. “I encourage the employees to engage with me via private message [if they want to stay anonymous] or in person if they are comfortable doing so.”
Magoosh went against the “if it ain’t broke, don’t fix it” mentality by looking for ways to improve their culture as it was, and they succeeded in doing so. Don’t wait for your company to be in need of a fix — start now.